This Policy covers how and why we collect personal information about our customers. It explains how we use the information we collect as well as how we protect that information and keep it secure.
Questions can also be sent by email to firstname.lastname@example.org
Who we are
Lava is a business that sells good and services which reduce the impact of climate change.
What is UK GDPR?
The UK GDPR regulates how individuals and organisations may collect, use, and retain personal data, and this includes Lava.
Who is affected by UK GDPR?
GDPR affects both organisations based in the UK and EU and organisations involved in processing UK and EU citizens’ personal data. Since people in the EU can visit sites hosted by Lava, this means Lava and its customers are both subject to GDPR.
Some key terms
The term ‘personal data’ used henceforth, refers to any information that relates to you and could be used to identify you, either directly or in combination with other data we might store (outlined below in the section entitled ‘The information you give us’).
By continuing to use this Website, you consent to your information being processed in accordance with this Policy.
The terms ‘we’ ‘us’ or ‘our’ used henceforth refers to Lava Limited.
What information do we collect from you and how do we collect it?
1. The information you give us
You may give us personal data when you use our website or correspond with us. You may give us information where we request it from you, or when filling out forms such as the ‘contact us’ form. You may also choose to provide us with additional information when you contact us.
You may choose to purchase our products and services. The information you provide at that point includes your name, email address, home address, phone number, details about your home including number of rooms and radiators and payment type. Please be aware that we do not store your payment information, this will be done via a third-party payment company.
The information we collect automatically
When you visit our Website, we may automatically collect the following information: your IP address, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Website, products you viewed or searched for, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through cookies (outlined in the section below). Note that to ensure the optimal functioning of our site we use some third-party tools which may store and track personal data to ensure the optimum running of your site, these include Google Analytics.
Cookies are a small amount of data sent to your browser from a website. Each device that accesses our website will be assigned a different cookie.
You can delete or disable cookies using your browser’s menu but be aware that some functionality may be limited if cookies are disabled.
Newsletters and marketing
If you choose to subscribe to the Lava Newsletter and marketing emails, we will store your email address in order to send you posts from our blog, news, and other articles. You may also receive the occasional marketing email in order to keep you informed of our services. We do not share any of this data with third parties. You may unsubscribe at any time by clicking the unsubscribe link in the emails we send out.
How we use your personal information
- to provide you with the information and services you require
- to ensure that the content for our sites is presented in an optimal manner for you
- to administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research and statistics;
- to notify you about changes to our service;
- as part of our efforts to keep our site safe and secure;
- to comply with legal requirements, such as tax and other governmental regulations
- fraud prevention
Sharing your personal information
Lava does not share your personal data to advertisers or marketing companies. We will share your personal data for administration and troubleshooting purposes with installation partners and third-party payment companies.
Keeping your information safe
All your personal data is stored on secure and encrypted database systems and the access to the data is limited to qualified personnel for support purposes only. Logs are reviewed on a regular basis to detect any suspicious behaviour. All our websites are run over secure connections using https.
Your rights as a Lava customer
Where applicable law applies, as a Lava customer you have the right to access, update, change and delete your own personal information, either directly via the unsubscribe button on Lava emails or by emailing email@example.com.
Should you wish to obtain a copy of your own personal data, please contact us at firstname.lastname@example.org. We may ask for verification of your identity before providing further details.
It is your responsibility to ensure that all data held by Lava Limited is true and accurate, and you can update your personal information by contacting us at email@example.com where we may ask you to verify your identity before proceeding.
Be aware that we may continue to store anonymous information such as page visits without any identifiers in order to improve our service.
Please contact firstname.lastname@example.org for any help with the above.
Changes to the Policy