Privacy Policy


Lava is committed to protecting the privacy of its customers and therefore, before providing any information about yourself or another person, we recommend you read our Privacy Policy.

This Policy covers how and why we collect personal information about our customers. It explains how we use the information we collect as well as how we protect that information and keep it secure.

Any questions about our privacy policy should be sent to: Lavaeco Limited, 60 Littleton Street, London, United Kingdom, SW18 3SY

Questions can also be sent by email to

Who we are

Lava is a business that sells good and services which reduce the impact of climate change.

What is UK GDPR?

The UK GDPR regulates how individuals and organisations may collect, use, and retain personal data, and this includes Lava.

Who is affected by UK GDPR?

GDPR affects both organisations based in the UK and EU and organisations involved in processing UK and EU citizens’ personal data. Since people in the EU can visit sites hosted by Lava, this means Lava and its customers are both subject to GDPR.

Some key terms

The term ‘personal data’ used henceforth, refers to any information that relates to you and could be used to identify you, either directly or in combination with other data we might store (outlined below in the section entitled ‘The information you give us’).

In our Privacy Policy, the term ‘Customers’ refers to individuals unconnected to Lava who are visitors to, or who have registered any of their contact details with us.

By continuing to use this Website, you consent to your information being processed in accordance with this Policy.

The terms ‘we’ ‘us’ or ‘our’ used henceforth refers to Lava Limited.

What information do we collect from you and how do we collect it?

1. The information you give us

You may give us personal data when you use our website or correspond with us. You may give us information where we request it from you, or when filling out forms such as the ‘contact us’ form.  You may also choose to provide us with additional information when you contact us.

You may choose to purchase our products and services. The information you provide at that point includes your name, email address, home address, phone number, details about your home including number of rooms and radiators and payment type. Please be aware that we do not store your payment information, this will be done via a third-party payment company.

  1. The information we collect automatically

When you visit our Website, we may automatically collect the following information: your IP address, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Website, products you viewed or searched for, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through cookies (outlined in the section below). Note that to ensure the optimal functioning of our site we use some third-party tools which may store and track personal data to ensure the optimum running of your site, these include Google Analytics.


Cookies are a small amount of data sent to your browser from a website. Each device that accesses our website will be assigned a different cookie.

We may use cookies to recognize your device and provide you with a personalized experience of Lava’s products and services. They also enable us to measure website traffic information, such as the number of visits a page receives.

You can delete or disable cookies using your browser’s menu but be aware that some functionality may be limited if cookies are disabled.

Newsletters and marketing

If you choose to subscribe to the Lava Newsletter and marketing emails, we will store your email address in order to send you posts from our blog, news, and other articles. You may also receive the occasional marketing email in order to keep you informed of our services. We do not share any of this data with third parties. You may unsubscribe at any time by clicking the unsubscribe link in the emails we send out.

How does this Privacy Policy apply?

This Privacy Policy describes what we do with the personal data that we collect and use for our own purposes, such as a Customer’s email address or name.

How we use your personal information
  • to provide you with the information and services you require
  • to ensure that the content for our sites is presented in an optimal manner for you
  • to administer our site and for internal business administration and operations, including troubleshooting, data analysis, testing, research and statistics;
  • to notify you about changes to our service;
  • as part of our efforts to keep our site safe and secure;
  • to comply with legal requirements, such as tax and other governmental regulations
  • fraud prevention
Sharing your personal information

Lava does not share your personal data to advertisers or marketing companies. We will share your personal data for administration and troubleshooting purposes with installation partners and third-party payment companies.

Keeping your information safe  

All your personal data is stored on secure and encrypted database systems and the access to the data is limited to qualified personnel for support purposes only. Logs are reviewed on a regular basis to detect any suspicious behaviour. All our websites are run over secure connections using https.

Your rights as a Lava customer

Where applicable law applies, as a Lava customer you have the right to access, update, change and delete your own personal information, either directly via the unsubscribe button on Lava emails or by emailing

Should you wish to obtain a copy of your own personal data, please contact us at We may ask for verification of your identity before providing further details.

It is your responsibility to ensure that all data held by Lava Limited is true and accurate, and you can update your personal information by contacting us at where we may ask you to verify your identity before proceeding.

We will retain the personal data regarding our customers as long as necessary to fulfil the purposes described in this Privacy Policy, for example, to comply with our legal/warranty obligations or to prevent fraud. We reserve the right to continue to hold personal data where it is needed in order to fulfil our contractual arrangement with you or where we may have a legitimate interest in doing so.

Be aware that we may continue to store anonymous information such as page visits without any identifiers in order to improve our service.

Please contact for any help with the above.

Changes to the Policy

Lava Limited will advise their customers should this Privacy policy be updated in any material way.